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DORADO SADDLE & TACK
Warranty
Policy
Retro-Fit, Upgrades,
Rebuilds and Custom Saddles
"Our best customers come from word of mouth"
EL DORADO SADDLE warrants
its custom saddles and tack, to the original purchaser only,
to be free of defects in materials and workmanship for one
(1) year from the date of original (first) sale. Applies to
purchases made through authorized
dealers or manufacturer. Defective product must have original
dated invoice. Determination as to whether a product is defective,
or is not defective, is determined SOLELY by the Company.
Freight to return a product to the company, for defective
determination, is by the purchaser. Freight to return the
product to the purchaser if found defective will be by the
company, in the continental USA only. The company will repair
or replace, at it’s sole discretion, any product found
by the company to be defective, for use as intended, after
return to, and examination by, the company. There are no refunds on upgrades, when considering an upgrade please be sure you want the upgrade before you send in your saddle. This LIMITED ONE
YEAR WARRANTY does not cover incidental damages or consequential
damages caused by misuse, abuse, accidents, or neglect caused
by any person(s) or thing(s), purchaser’s sole remedy
being repair or replacement, at the sole discretion of the
company. Functional alteration of any kind, by the purchaser,
dealer, or other person(s), to the product specifically voids
this warranty.
Liability of EL DORADO SADDLE shall
be limited to the price of the saddle, or repair, and the company shall
not be responsible or liable for any incidental or consequential
damages of any kind. Warranties included herein are in lieu
of all other warranties, either express or implied.
There are no warranties that extend
beyond the face hereof. Purchaser may have additional rights
by laws so made and provided. Jurisdiction with regard to
any return privileges or warranty disputes shall be restricted
to the laws of the State of ILLINOIS. This warranty shall
not apply to any products that have been damaged while being
used in any manner for a purpose not intended by the company.
In the event that you purchase a saddle that you need to return, you may do so by calling us within 7 days of reciept of the saddle to notify us of your intent to return the saddle. The saddle must be shipped and recieved by us within 7 days of your notification of intent to return. A 10% restocking fee will be charged on ALL returned saddles.
WE STRESS THAT ALL RETURN MERCHANDISE MUST BE RETURNED WITH ABSOLUTELY NO SIGNS OF USE.
PLEASE DO NOT use stirrup leathers or tightly fitted girths that may cause damage to your saddle as we can only give refund or credit for saddles that show no signs of use. Special order upgrades on saddles such as seat color or material changes are not refundable.
All returned saddles will have a 10% restocking and handling fee, no refunds on any shipping charges.
General Strap goods and other products: Our goal is complete satisfaction. If not completely satisfied you may return the unused product within 7 days of delivery for exchange, credit or refund according to your wishes. All returns must be received within 7 days of your initial notification of intent to return. No exchanges or refunds will be allowed past the initial 7 days. NOTE: Refunds or Exchanges on all tack items will be charged a 15% restocking fee.
Sincerely, Harold and
Cindy Walters.
El Dorado Saddle
3161 West McConnel Rd.
Freeport, IL 61032
815-563-9010 phone
Email harold@eldoradosaddle.com
or cindy@eldoradosaddle.com
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